Privacy Policy

Who we are and what this policy covers

This website, chelorapharmachem.com, is operated by Chelora Pharmachem (“we”, “us”, “our”), a supplier of pharmaceutical chemicals, excipients, intermediates and vitamins, with its centralised sales office at Level 1, 102, Ashok Premises, Nicolas Wadi Rd, Gundavali Gaothan, Andheri East, Mumbai, Maharashtra 400069, India.

For the purposes of the Digital Personal Data Protection Act, 2023 (“DPDP Act”) and the rules made under it, we are the data fiduciary for the personal data described in this policy. This policy applies when you visit our website, contact us, request a quotation, buy from us, supply or list products with us, attend events with us, or apply for a job with us.

We deal mainly with businesses. Most of the personal data we handle is business contact information about people who work for our customers, suppliers and partners.

Personal data we collect

We do not ask for sensitive information such as health, financial account or government ID numbers through this website. Please do not send it to us unless we specifically ask for it for a legal or contractual reason.

How we collect it

• Directly from you – when you email or call us, use a form on this website, send a purchase order, meet us at a trade fair, or apply for a job.
• Automatically – through server logs, cookies and similar technologies when you browse our website (see section 6).
• From others – from your colleagues, the manufacturers and logistics partners we work with, and public sources such as company websites, trade directories and event exhibitor lists.

Why we use it and on what basis

Where we rely on your consent, you can withdraw it at any time by writing to us. Withdrawing consent does not affect processing already carried out, and we may continue to keep data where the law requires it.

How our website forms work

The enquiry, careers, meeting-request and product-listing forms on this website do not store what you type on our web server. When you press the button, the form opens your own email program with a pre-filled message addressed to us. Nothing is sent until you press send in your email program.

Your message then travels through your email provider and ours, and is stored in our business email and records once we receive it. Your email provider's own privacy terms apply to its part of that journey.

Cookies and similar technologies

• Essential – set by our website platform (WordPress) and hosting provider to deliver pages securely and remember basic settings.
• Preferences stored in your browser – some pages, such as our trade-fair checklist, save your choices in your browser's local storage. This stays on your device and is not sent to us.
• Analytics – if enabled, analytics tools help us understand how visitors use the site in aggregate, such as which pages are viewed most.
• Embedded content – pages may include content from other providers, such as maps. Those providers may set their own cookies under their own privacy policies.

You can block or delete cookies in your browser settings. Blocking essential cookies may stop parts of the website from working properly.

Who we share it with

• Manufacturers and principals whose products we supply, where needed to quote, fulfil an order, provide documents or handle a quality claim.
• Logistics partners – transporters, freight forwarders, customs brokers and warehouses.
• Banks and payment providers to process payments and letters of credit.
• Service providers who host our website and email, provide IT support or help with accounting. They act on our instructions.
• Professional advisers such as auditors, chartered accountants and lawyers.
• Authorities – government, tax, customs, regulatory or law-enforcement bodies where required by law.
• A successor business if all or part of our business is reorganised or transferred.

We do not sell or rent personal data.

Transfers outside India

Some of the manufacturers, logistics partners and technology providers we work with are located outside India, so your personal data may be processed in other countries. We transfer data outside India only as permitted under the DPDP Act and any restrictions notified by the Government of India, and we share only what is needed for the purpose.

How long we keep it

• Customer and supplier records – for as long as we have a business relationship, and afterwards for the periods required under tax, GST, accounting and company law.
• Enquiries that do not lead to business – deleted when no longer needed to follow up on your request.
• Job applications – for the recruitment process and, unless you ask us to delete them sooner, up to 12 months for future openings.
• Marketing contacts – until you unsubscribe or withdraw consent.
• Website logs – for limited periods for security and troubleshooting, or longer where the law requires.

When data is no longer needed, we delete it or make it anonymous.

How we protect it

We use reasonable security safeguards to protect personal data, including access limited to people who need it, password-protected systems, secure (HTTPS) connections to this website, and contractual confidentiality from service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a personal data breach occurs, we will take steps to contain it and will inform the Data Protection Board of India and affected individuals as required by law.

Your rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we process about you, the processing activities, and the parties we have shared it with;
• Correct, complete or update inaccurate or incomplete data;
• Erase data that is no longer needed, unless we must keep it by law;
• Withdraw consent where processing is based on consent;
• Grievance redressal – raise a complaint with us about how we handle your data;
• Nominate another person to exercise your rights in the event of death or incapacity.

We may need to verify your identity before acting on a request. We will respond as soon as reasonably possible and within the time allowed by law. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

Children's data

Our website and services are intended for businesses and adults. We do not knowingly collect personal data from anyone under 18. If you believe a child has sent us personal data, please contact us and we will delete it.

Links to other websites

Our website links to other sites, such as event organisers, manufacturers and map services. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

Changes to this policy

We may update this policy to reflect changes in law, our services or how we use personal data. The “Last updated” date at the top shows when it was last changed. Where changes are significant, we will take reasonable steps to let you know.

Contact us and Grievance Officer

For any question, request or complaint about this policy or your personal data, please contact:

This policy is governed by the laws of India, including the DPDP Act, 2023, the DPDP Rules, 2025 and the Information Technology Act, 2000.